Last updated: 28 May 2026
Holbrook Design Services Ltd (“HDS”, “we”, “our” or “us”) respects your privacy and is committed to protecting your personal information. This privacy notice explains how we collect, use and protect personal information when you contact us, use our website, request a fee proposal or instruct us to provide structural engineering services.
1. Who we are
Holbrook Design Services Ltd is an independent structural engineering consultancy providing structural calculations, drawings and related design services.
Contact details:
Company Name: Holbrook Design Services Ltd
Address: Suite 2, 17 Bank Street, Rugby, CV21 2QE, United Kingdom
Email: info@holbrookdesignservices.co.uk
Telephone: 01788 577448
The person responsible for data protection matters is: Daren James, Director (Email: daren@holbrookdesignservices.co.uk).
2. What information we collect
We may collect and use the following information:
Your name, email address, and telephone number
Postal address and specific project address
Information about your project or enquiry
Drawings, photographs, reports or other project documents you provide
Correspondence between you and HDS
Invoicing and payment records
Website usage information collected through cookies or analytics tools
We do not usually collect special category personal data. If you provide such information voluntarily, we will only use it where necessary for the purpose for which it was provided.
3. How we collect information
We collect information when you:
Complete a contact form on our website
Email, telephone or message us
Request a fee proposal
Instruct us to provide services
Send drawings, photographs or project information
Interact with our website
We may also receive project information from architects, builders, contractors, Building Control bodies or other consultants involved in your project.
4. How we use your information
We use personal information to:
Respond to enquiries and prepare fee proposals
Provide structural engineering services
Communicate with clients, architects, builders, contractors and Building Control bodies
Manage projects and maintain project records
Issue invoices and manage payments
Comply with legal, accounting, insurance and professional obligations
Improve our website and services
We do not sell your personal information.
5. Lawful basis for using your information
We rely on one or more of the following lawful bases:
Contract: Where processing is necessary to provide a fee proposal or deliver services you have requested.
Legitimate interests: Where processing is necessary for running our business, managing enquiries, maintaining project records and communicating with relevant project parties.
Legal obligation: Where processing is necessary for accounting, tax, legal or regulatory purposes.
6. Who we share information with
Where necessary, we may share relevant project information with:
Architects, builders, contractors and other consultants involved in your project
Building Control bodies or local authorities
Professional advisers, insurers or legal advisers
IT, website hosting, email, cloud storage and accounting service providers
Regulatory or public authorities where required by law
We only share information where it is necessary and appropriate.
7. How long we keep information
We keep personal information only for as long as necessary for the purposes for which it was collected. Project records may be retained for a reasonable period after completion of the project for legal, insurance, accounting and professional record purposes. Accounting records are normally retained for at least six years.
8. Cookies and analytics
Our website may use cookies and analytics tools to help the website function, improve user experience and understand how visitors use the site. You can control cookies through your browser settings and through the cookie preferences banner available on our website. For further information, please see our Cookie Policy.
9. How we protect your information
We take reasonable steps to protect personal information from loss, misuse, unauthorised access, disclosure or alteration. These steps include password-protected systems, secure email and cloud storage, access controls and appropriate business procedures.
10. Your rights
Under UK data protection law, you may have the right to request access to your personal information, request correction of inaccurate information, request deletion of your data, or object to/restrict certain processing.
Some rights may be subject to legal, contractual, insurance or professional record-keeping obligations. You also have the right to complain to the Information Commissioner’s Office (ICO) if you are unhappy with how your information is handled.
